- Analysis of the results of the consideration received written and oral appeals of physical and legal bodies by trust phone of corporation "O’zbekiston temir yo’llari" in IV quarter 2018
№ The questions specified in appeals Written appeals Oral appeals Total taken
of the responsible
including taken arrangements Explained Denied Being
taken arrangements Explained Denied Being considered 1 Problems of tickets and servicing of passengers on platform 4 4
2 Servicing of passengers on cars and a dining-car 3 About forming of directions of trains 4 Questions about service containers 5 About the behavior of some managers 6 About employment and transfer to another job 7 Dismissal from work and restoration for work 8 About the work the Higher Education Universities 9 Questions of a monthly salary and pension
10 About encouragements 11 Improving living conditions 12 repair of housing
13 Therapeutic issues 14 Suggestions and thanks
15 On various questions 3 3
Total 7 7
- Comparative analysis of the results of the consideration received written and oral applications of physical and legal bodies by trust phone of corporation "O’zbekiston temir yo’llari" in III quarter 2018
Table №7 № Regions total oral appeals Including including 2018 physical bodies legal bodies taken under control numerous appeals infringement of the
2017y 2018y 2017y 2018y 2017y 2018y physical legal physical legal physical legal 1 The Republic of Karakalpakstan 1 1 1
3 Bukhara 1 1 1 4 Djizak 5 Kashkadarya 1 1 1 6 Navoi 1 1 1 7 Namangan 8 Samarkand 1
1 9 Surkhandarya
10 Sirdarya 11 Tashkent region 12 Kokand, Fergana
13 Khorezm 2 2 2 14 Tashkent 5 5 5 15 Other Republics
- What penalties exist for return of the unused train ticket?
If before departure of the train remains not less than days, the passenger can return the ticket of distant/near following. Thus the penalty for return of the ticket is raised: 1000 bags for the local directions, 25500 for routes of distant following (25000 bags — commission collecting, 500 bags — a penalty for return operation).
If to an opravleniye of the train remains less than days, at return cash collecting, the reserved seat sum is lost, and also the penalty for return operation is raised.
After departure of the train, the ticket can be returned to cash desk within an hour. Thus 25% of a total cost of the ticket keep, later the ticket isn't subject to delivery or return.