Helpline (+998 71) 237-99-98

Call center of railway station 1005

00:34:46 (GMT +5), sunday, 30 april 2017

Results of requests

According to the Law of the Republic of Uzbekistan " On appeals of individuals and legal entities " citizens and legal entities of the Republic of Uzbekistan, foreign citizens and stateless persons have the right to appeal to the state authorities with a statement, suggestions and complaints

Received 994
In process 30
Processed 949
Send an appeal

Number of complaints from the public and Entrepreneurs of admitted to the helpline

IV - A quarter
of 2015 - the year
I - A quarter
of 2016 -the year
II - A quarter
of 2016 - the year
III - A quarter
of 2016 - the year
IV - A quarter
of 2016 - the year
receipts 9 10 20 15 18
on performance 9 10 20 15 18
performed 0 0 0 0 0

Results of requests

  • Where is it possible to buy the ticket?
    The train ticket can be bought in railway cash desks or at the station, it is necessary to address only to workers of the station with breastplates (ticket clerks, persons on duty on the station, persons on duty on a hall, agents on issue of references). Apply for additional information on phone 1005.
  • What discounts are there for children?
    The passenger has the right in the train to take with himself free of charge one child aged till five years without granting a separate place. When following with the passenger more than one child aged till five years, one of them is transported free of charge, the others – with 50 percentage discount from tariff cost with granting a separate place. Aged from five till ten years 50 percentage discount from tariff cost with granting a separate place is also provided to children. For children 10 years are more senior have to get tickets, as for adults.
  • What are the privileges for acquisition railroad tickets?

    According to the operating statutes, resolutions of the government of the Republic of Uzbekistan and the Agreement of the CIS of March 12, 1993 "About mutual recognition of the rights for preferential journey for disabled people and participants of the Great Patriotic War, and also persons equated by it" — signed with Heads of governments the right of a free pass by rail is granted once a year (there and back):

    a) To the Heroes of the Soviet Union and persons who are awarded the order Slava of three degrees;

    b) to disabled veterans of 1 and 2 groups; from among the military personnel, workers and employees got wound and to persons to them equated;

    c) to disabled people to liquidators of accident on the CNPP (within the Republic of Uzbekistan).

  • The right for a 50 percent discount from fare by rail in exchange for coupons and upon presentation of the certificate is granted once a year (two way ticket):

    a) to disabled people of the Great Patriotic War of 3 groups;

    b) to participants of the Great Patriotic War and persons to them equated; To Persons who need journey with a 50 percent discount by rail once a year (there and back) the free pass every two years (there and back) in exchange for coupons of two years is provided at will (the current and previous or current year and the subsequent).

    Thus in the direct direction registration of such trip is made in exchange for two coupons "there", and in the return — on two coupons "back". This order extends also on disabled people of the Great Patriotic War of 3 groups and on the persons equated to participants of the Great Patriotic War

  • What documents are necessary for registration of travel documents?

    Registration of the travel document is made on the basis of an identification paper of the passenger (the passport, the military ID), and on children aged till 16 years – the birth certificate, in the presence in the passport of parents of the pasted photo of children. At departure of minor children out of limits the Republic of Uzbekistan with their lawful representatives (parents, the grandmother, the aunt) it is necessary to have the power of attorney and instead of the birth certificate of the child the certificate of the citizen the Republic of Uzbekistan who didn't reach 16 years.

    As it is correct to read the train ticket

    1. Number of the train

    2. Date of departure from a starting point

    3. A departure time from a starting point

    4. Number of the car and a class (To - a compartment, P-reserved seats)

    5. Number of passengers and type of the ticket

    6. Destination

    7. Passenger seat (that)

    8. Data of the passenger (number of the passport, surname)

    9. Ticket cost

    10. Date and arrival time

    11. Information on conveyance
  • How many kilograms of hand luggage can be transported?
    Each passenger has the right at himself to transport 36 kg. hand luggage. In the presence of the receipt on payment the passenger has the right to hand over in the car of a mobile left-luggage office to 50 kg. personal belongings.
  • What document regulates passenger traffic?

    Passenger traffic on railway transport of the Republic of Uzbekistan is regulated:

    – "Rules of transportations of passengers, baggage and cargo baggage by railway transport of the Republic of Uzbekistan", the approved resolution of the Cabinet of the Republic of Uzbekistan of April 13, 2012 No. 109. The full text of rules can be downloaded here.

    – "The provision on an order of production of examination of passengers and other persons, hand luggage, baggage at railway stations (stations)" and "Rules of finding of passengers and other persons at railway stations (stations)", the approved resolution of the Cabinet of the Republic of Uzbekistan of November 30, 2011 No. 314. The full text of rules can be downloaded here.

  • What penalties exist for return of the unused train ticket?

    If before departure of the train remains not less than days, the passenger can return the ticket of distant/near following. Thus the penalty for return of the ticket is raised: 1000 bags for the local directions, 25500 for routes of distant following (25000 bags — commission collecting, 500 bags — a penalty for return operation).

    If to an opravleniye of the train remains less than days, at return cash collecting, the reserved seat sum is lost, and also the penalty for return operation is raised.

    After departure of the train, the ticket can be returned to cash desk within an hour. Thus 25% of a total cost of the ticket keep, later the ticket isn't subject to delivery or return.

  • How to buy e-tickets?

    Before registration of the order for purchase of the electronic travel paper it is necessary for you to pass authentication on a site or to be registered.

    For registration of the new user it is necessary to press the button Registration. In the opened window enter the information to the operating e-mail address, think up and enter the new password (not the password fr om e-mail), confirm new password, press the button «Я не робот», press Button " register». The password should contain not less than 8 signs. On the specified e-mail address the letter will be sent. It is necessary for you to activate an account, having passed under the reference in the letter.

    Further the authentication of the user is done on the basis of operating login id.uz or to the e-mail address.

    In the field «the departure Station» is entered the station name, whence you want to leave, for example «Tashkent» and choose station from the arising list of stations. In our case «Tashkent PASS CENTER. (УТИ)». УТИ means Uzbekiston temir yullari- Uzbekistan railways. In the field «Station of destination» choose a station of destination, for example, «Moscow KAZAN (MSK)». Choose date of departure and press button «Begin». In case of absence of a train in the named date press button «Back» and choose other date.

    From the list of available trains choose the train necessary to you and press «Next».

    Then choose car number wh ere there are empty seats and press to «Begin».

    Then you can note on the car scheme a place necessary for you (light — free, dark — sold, the chosen place — green). Enter the correct Surname, the Name, the Patronymic, Date of birth, the Gender, document Type, document Number, the State of issuing of the document, the Place of issuing of the document, Type of the tariff and press button «Add». If you need to issue more tickets then repeat procedure. Then press «Next».

    Then press acknowledgement of your consent with the public offer and press button «Pay».

    Then fill fields «card Number», «Phone number», «card Period of validity» and press to «Continue».

    After payment of the electronic ticket on a site the electronic travel paper with requisites of a trip and number of your electronic ticket (14 numbers) is formed.

    Then in a ticket office on the basis of your electronic ticket the ticket for the established form of the strict reporting is made out.

    Attention! The given instruction is intended only for the help at registration of electronic tickets. For more detailed information click the following link: http://eticket.uzrailway.uz/personalinfo/list.html?lang=en

  • The results of appeals of physical and legal bodies by trust phone of corporation "O’zbekiston temir yo’llari" in II quarter 2016
    The questions specified in appeals Total number
     of statements
    Including On the oral (accepted)appeals On written appeals
    Oral appeals written appeals Management
    on an
    administrative office
    Sent to
    regional offices
    Sent to
    corresponding organisations
    and agencies
    Management
     on servicing
    of buildings and constructions
    Sent to
     regional offices
    Sent to
     corresponding
    organisations
    and agencies
    2015y 2016y 2015y 2016y 2015y 2016y 2015 y 2016y 2015y 2016y 2015y 2016y 2015y 2016y 2015y 2016y 2015y 2016y
    1 Problems of tickets and servicing of passengers on platform   12   12       12                    
    2 Servicing of passengers on cars and a dining-car                                    
    3 About forming of directions of trains                                    
    4 Questions about service containers                                    
    5 About the behavior of some managers                                    
    6 About employment and transfer to another job                                    
    7 Dismissal from work and restoration for work                                    
    8 About the work the Higher Education Universities                                    
    9 Questions of a monthly salary and pension                                    
    10 About encouragements                                    
    11 Improving living conditions                                    
    12 about repair of housing   1   1                          
    13 Therapeutic issues                                    
    14 Suggestions and thanks                                    
    15 On various questions   7   7       7                    
      Total   20   20       20                    
  • Analysis of the results of the consideration received written and oral appeals of physical and legal bodies by trust phone of corporation "O’zbekiston temir yo’llari" in II quarter 2016

    Table №3

    The questions specified in appeals Written appeals Oral appeals
    Total taken
    under control
    Including Reception
    of the responsible
     personnel
    Reception
     of head
    Total taken
    under control
    including
    taken arrangements Explained Denied Being
    considered
    taken arrangements   Explained   Denied Being considered
    1 Problems of tickets and servicing of passengers on platform                 12 12  4 8    
    2 Servicing of passengers on cars and a dining-car                            
    3 About forming of directions of trains                            
    4 Questions about service containers                            
    5 About the behavior of some managers                            
    6 About employment and transfer to another job                            
    7 Dismissal from work and restoration for work                            
    8 About the work the Higher Education Universities                            
    9 Questions of a monthly salary and pension                            
    10 About encouragements                            
    11 Improving living conditions                            
    12 repair of housing                  1      
    13 Therapeutic issues                            
    14 Suggestions and thanks                            
    15 On various questions                 7 7   7    
      Total                 20  20 4 16    
  • Comparative analysis of the results of the consideration received written and oral applications of physical and legal bodies by trust phone of corporation "O’zbekiston temir yo’llari" in II quarter 2016
                                                                                                                                                                                                                      Table №7
    Regions total oral appeals Including including 2016
    physical bodies legal bodies taken under control numerous appeals infringement of the
     consideration period
    2015y 2016y 2015y 2016y 2015y 2016y physical legal physical legal physical legal
    1 The Republic of Karakalpakstan          1   1        
    2 Andizhan                                     2       2   2        
    3 Bukhara                          1   1     1          
    4 Fergana                        
    5 Kashkadarya                                   1   1     1          
    6 Navoi        2   2     2          
    7 Namangan                        
    8 Samarkand    1   1     1          
    9 Surkhandarya    1       1   1        
    10 Sirdarya                                                            
    11 Tashkent region                                      
    12 Kokand                        
    13 Khorezm                                                     
    14 Tashkent                                 8   8     8          
    15 Other Republics                   3   1   2 1 2        
    total 0  20   14   6 14 6 0