Results of requests
According to the Law of the Republic of Uzbekistan " On appeals of individuals and legal entities " citizens and legal entities of the Republic of Uzbekistan, foreign citizens and stateless persons have the right to appeal to the state authorities with a statement, suggestions and complaints
Number of complaints from the public and Entrepreneurs of admitted to the helpline
I - A quarter
of 2018 -the year
II - A quarter
of 2018 - the year
III - A quarter
of 2018 - the year
IV - A quarter
of 2018 - the year
Results of requests
Where is it possible to buy the ticket?
The train ticket can be bought in railway cash desks or at the station, it is necessary to address only to workers of the station with breastplates (ticket clerks, persons on duty on the station, persons on duty on a hall, agents on issue of references). Apply for additional information on phone 1005.
What discounts are there for children?
The passenger has the right in the train to take with himself free of charge one child aged till five years without granting a separate place. When following with the passenger more than one child aged till five years, one of them is transported free of charge, the others – with 50 percentage discount from tariff cost with granting a separate place. Aged from five till ten years 50 percentage discount from tariff cost with granting a separate place is also provided to children. For children 10 years are more senior have to get tickets, as for adults.
What are the privileges for acquisition railroad tickets?
According to the operating statutes, resolutions of the government of the Republic of Uzbekistan and the Agreement of the CIS of March 12, 1993 "About mutual recognition of the rights for preferential journey for disabled people and participants of the Great Patriotic War, and also persons equated by it" — signed with Heads of governments the right of a free pass by rail is granted once a year (there and back):
a) To the Heroes of the Soviet Union and persons who are awarded the order Slava of three degrees;
b) to disabled veterans of 1 and 2 groups; from among the military personnel, workers and employees got wound and to persons to them equated;
c) to disabled people to liquidators of accident on the CNPP (within the Republic of Uzbekistan).
The right for a 50 percent discount from fare by rail in exchange for coupons and upon presentation of the certificate is granted once a year (two way ticket):
a) to disabled people of the Great Patriotic War of 3 groups;
b) to participants of the Great Patriotic War and persons to them equated; To Persons who need journey with a 50 percent discount by rail once a year (there and back) the free pass every two years (there and back) in exchange for coupons of two years is provided at will (the current and previous or current year and the subsequent).
Thus in the direct direction registration of such trip is made in exchange for two coupons "there", and in the return — on two coupons "back". This order extends also on disabled people of the Great Patriotic War of 3 groups and on the persons equated to participants of the Great Patriotic War
How to buy e-tickets?
STEP-BY-STEP INSTRUCTIONS FOR PURCHASING E-TICKETS
In the "FROM" field, enter the name of the station from which You want to leave and choose a station from the list of stations that appears. For example "TASHKENT". In the "TO" field, enter the name of the destination station and select the destination station from the pop-up list, for example, "SAMARKAND". In the "WHEN" field, select the departure date and click the "FIND" button. If there are no trains on the selected date, you can see the current train schedule.
STEP 1 – SELECT THE TRAIN
From the list of available trains, select the desired train and the desired class of cars from and click the "SELECT CAR and SEAT" button at the bottom of the screen. For the convenience of users are all available on the selected date of the train with the availability of seats in the cars and the cost of tickets. Please note that at this stage information is shown only about the available seats of the train. In case of their absence the information is not shown. In addition, you can also select other departure dates at the top of the screen. Attention! To proceed to the next step, you need to go through the standard registration and authorization procedure, specifying the name, surname and e-mail address.
STEP 2 - CHOICE OF CAR AND SEAT
Then on the scheme of the car the place is chosen (light-free, dark-sold, the chosen place-green). Also for convenience, additional services provided in the car are displayed: extra food and bed linen. After choosing a place, the user fills in personal passport data and enters all the necessary information in the appropriate fields. If necessary, you can select the "Add child" function. Thus, an adult passenger can register a child up to five years old in his seat free of charge. Also, if necessary, you can select seats for 3 more passengers and enter all the necessary data. Then you need to click "CONFIRM ORDER".
Attention! The passenger's personal data must correspond to the data specified in the identity document. If you issue an electronic ticket to a country where a passport is required, the ticket is issued exclusively for it (for example, Tashkent-Rybachye). If you issue a ticket outside Uzbekistan with children, then in accordance with the established procedure it is necessary to issue a ticket for a child with a child's passport. If you are a non-resident of the Republic of Uzbekistan, the electronic ticket is also issued on the passport with which the passenger intends to travel. If the personal data in the document are indicated in two fonts (Cyrillic and Latin), the information in the order is filled in Latin font. If the personal data in the document are specified only in Russian, the information in the order is filled in Cyrillic. In case of an error in the personal data of passengers or details of documents proving their identity, you need to make an adjustment before the payment of the order.
STEP 3-ORDER CONFIRMATION
At this stage, the passenger must check all the data entered. If the input is correct, it is necessary to put a "tick" at the bottom of the screen before the inscription "I agree to the Terms of purchase of electronic tickets" and click "ENTER CARD and PAY".
Attention! On the passage of 3 and 4 steps is given 15 minutes. If the passenger does not have time to make payment during this time, the order is canceled.
Then fill in the fields "card Number", "card validity" and click "CONTINUE". After payment of the electronic ticket on the website the electronic travel document with details of a trip and number of Your electronic ticket (14 digits) is formed. In your personal account you can print out an e-ticket, cancel or restore the electronic registration for the train, cancel the order, as well as make a refund of the e-ticket. Today, only national cards are accepted for payment.
Attention! A printout of an electronic ticket for domestic flights is mandatory, since at the entrance to the station and at the pre-trip inspection by the inspection inspector, a mark is made about the safe passage. If you have issued an electronic ticket for an interstate flight, then in accordance with interstate agreements, you need to get a ticket at the ticket office of the railway station-on a strict reporting form, which will be required to present at the request of inspectors in other States, as well as for travel reporting.
Attention! This manual is intended only to help with the issuance of electronic tickets. For more information, follow the link. https://e-ticket.railway.uz/lang-ru/pravila-pokupki-elektronnykh-biletov.html
What documents are necessary for registration of travel documents?
Registration of the travel document is made on the basis of an identification paper of the passenger (the passport, the military ID), and on children aged till 16 years – the birth certificate, in the presence in the passport of parents of the pasted photo of children. At departure of minor children out of limits the Republic of Uzbekistan with their lawful representatives (parents, the grandmother, the aunt) it is necessary to have the power of attorney and instead of the birth certificate of the child the certificate of the citizen the Republic of Uzbekistan who didn't reach 16 years.
As it is correct to read the train ticket
1. Number of the train
2. Date of departure from a starting point
3. A departure time from a starting point
4. Number of the car and a class (To - a compartment, P-reserved seats)
5. Number of passengers and type of the ticket
7. Passenger seat (that)
8. Data of the passenger (number of the passport, surname)
9. Ticket cost
10. Date and arrival time11. Information on conveyance
How many kilograms of hand luggage can be transported?
Each passenger has the right at himself to transport 36 kg. hand luggage. In the presence of the receipt on payment the passenger has the right to hand over in the car of a mobile left-luggage office to 50 kg. personal belongings.
What document regulates passenger traffic?
Passenger traffic on railway transport of the Republic of Uzbekistan is regulated:
– "Rules of transportations of passengers, baggage and cargo baggage by railway transport of the Republic of Uzbekistan", the approved resolution of the Cabinet of the Republic of Uzbekistan of April 13, 2012 No. 109. The full text of rules can be downloaded here.
– "The provision on an order of production of examination of passengers and other persons, hand luggage, baggage at railway stations (stations)" and "Rules of finding of passengers and other persons at railway stations (stations)", the approved resolution of the Cabinet of the Republic of Uzbekistan of November 30, 2011 No. 314. The full text of rules can be downloaded here.
The results of appeals of physical and legal bodies by trust phone of corporation "O’zbekiston temir yo’llari" in IV quarter 2018
№ The questions specified in appeals Total number
Including On the oral (accepted)appeals On written appeals Oral appeals written appeals Management
of buildings and constructions
2017y 2018y 2017y 2018y 2017y 2018y 2017 y 2018y 2017y 2018y 2017y 2018y 2017y 2018y 2017y 2018y 2017y 2018y 1 Problems of tickets and servicing of passengers on platform 4 4 4 2 Servicing of passengers on cars and a dining-car 3 About forming of directions of trains 4 Questions about service containers 5 About the behavior of some managers
6 About employment and transfer to another job 7 Dismissal from work and restoration for work 8 About the work the Higher Education Universities 9 Questions of a monthly salary and pension
10 About encouragements 11 Improving living conditions 12 about repair of housing
13 Therapeutic issues 14 Suggestions and thanks
15 On various questions 3 3 3 Total 7 7 7
Analysis of the results of the consideration received written and oral appeals of physical and legal bodies by trust phone of corporation "O’zbekiston temir yo’llari" in IV quarter 2018
№ The questions specified in appeals Written appeals Oral appeals Total taken
of the responsible
including taken arrangements Explained Denied Being
taken arrangements Explained Denied Being considered 1 Problems of tickets and servicing of passengers on platform 4 4
2 Servicing of passengers on cars and a dining-car 3 About forming of directions of trains 4 Questions about service containers 5 About the behavior of some managers 6 About employment and transfer to another job 7 Dismissal from work and restoration for work 8 About the work the Higher Education Universities 9 Questions of a monthly salary and pension
10 About encouragements 11 Improving living conditions 12 repair of housing
13 Therapeutic issues 14 Suggestions and thanks
15 On various questions 3 3
Total 7 7
Comparative analysis of the results of the consideration received written and oral applications of physical and legal bodies by trust phone of corporation "O’zbekiston temir yo’llari" in III quarter 2018
Table №7 № Regions total oral appeals Including including 2018 physical bodies legal bodies taken under control numerous appeals infringement of the
2017y 2018y 2017y 2018y 2017y 2018y physical legal physical legal physical legal 1 The Republic of Karakalpakstan 1 1 1
3 Bukhara 1 1 1 4 Djizak 5 Kashkadarya 1 1 1 6 Navoi 1 1 1 7 Namangan 8 Samarkand 1
1 9 Surkhandarya
10 Sirdarya 11 Tashkent region 12 Kokand, Fergana
13 Khorezm 2 2 2 14 Tashkent 5 5 5 15 Other Republics
What penalties exist for return of the unused train ticket?
If before departure of the train remains not less than days, the passenger can return the ticket of distant/near following. Thus the penalty for return of the ticket is raised: 1000 bags for the local directions, 25500 for routes of distant following (25000 bags — commission collecting, 500 bags — a penalty for return operation).
If to an opravleniye of the train remains less than days, at return cash collecting, the reserved seat sum is lost, and also the penalty for return operation is raised.
After departure of the train, the ticket can be returned to cash desk within an hour. Thus 25% of a total cost of the ticket keep, later the ticket isn't subject to delivery or return.
Commission fees for ticketing.
In addition to the ticket price, a commission is collected from the passenger for the services provided when selling tickets. The commission is charged for each place in the size set by the carrier at negotiated prices.
Commission fees for today are:
Since November 19, 2019, the commission fee (for each seat on the passenger train) is:
- for high-speed Afrosiyоb trains - 18,000 soums;
- for all passenger trains of domestic communication - 18,000 soums;
- for all interstate passenger trains in communication with the CIS countries, the formation of JSC "Uzbekistan Temir Yollari" - 63 000 sum;
- for all interstate passenger trains in communication with the CIS countries, the formation of other states - 63 000 sum;
- for the interstate train Tulpar Talgo No. 001/002 (Almaty - Tashkent - Almaty) - 43 000 sum.